One number. Every call sent where it belongs.
The AI sits behind every option on your phone menu: service, new and used sales, parts, reception and after hours. When a department can't pick up, the call rolls to the AI instead of ringing out.
Booked straight into your DMS. The AI looks the car up and books the service in, end to end. No message for someone to call back.
Logged in your LMS. Sales enquiries nobody could grab get captured and pushed into your lead system, so the team chases them instead of losing them.
Triaged to the right person. Routed the way your receptionist would. If nobody’s free or you’re closed, it takes the details and sends them straight to your team.
The phones, off their plate.
Video Video Read more Lexi’s taken the phones off our plate. She books the service calls straight in and keeps answering after hours, so the calls we used to lose overnight are getting caught now.
Read more We’re booked out months ahead, so the last thing we can afford is to lose the people still trying to reach us. CFive makes sure nobody goes missing on the way in.
Read more CFive AI ensures every service call is answered, even after hours, and books customers directly into XTime. It’s helped us capture missed opportunities while freeing our team to focus.
Read more The introduction of CFive AI not only assisted in reducing our abandoned calls, it has also delivered an efficient phone booking process for our customers, and allowed our Service Reception team time to be more effective in their role.
Works inside the systems you already run.
We aren’t a new software for your team to relearn. The AI operates in the backend, integrating into your existing systems.
From hello to booked, on one call.
The AI doesn’t take a message for someone to call back. It books the service while the customer’s still on the line.
- 1
Knows who’s calling
Matches the caller’s number to the customer and their car in your DMS.
- 2
Checks the workshop diary
Reads your live availability, so it only offers times you actually have.
- 3
Books it on the call
Creates the booking in your DMS before the customer hangs up.
- 4
Confirms it
The customer gets an SMS. Your team gets the details by email.
Live callService- Incoming call · 0412 *** 789
- Matched in your DMS · Sarah J. · 2022 RAV4 Hybrid
- AI: Hi Sarah, thanks for calling the service team. Is this about your RAV4?
- Caller: Yeah, it’s due for a service.
- Checking the workshop diary
- AI: I’ve got Monday at 8am or Tuesday at 9:30. Which suits?
- Caller: Monday’s perfect.
- Booked in your DMS · Mon 8:00 am · SMS sent
See exactly what it’s doing.
Every call, booking and lead shows up in your dashboard, from the first week.
- Booking rate
- Calls by department
- After-hours calls
- All your sites on one page
DashboardLast 30 days- Calls handled
- 5,452
- Services booked
- 1,488
- After-hours calls
- 359
- Service bookingBooked7:42 pm
- Used car enquiryLead logged7:58 pm
- After-hours callDetails sent11:14 pm
Built for dealerships. Only dealerships.
We only do dealerships.
Built around how a dealership phone actually works: service, sales, parts, reception and after hours.
We set it up for you.
Phone forwarding, your DMS connection and the scripts are all done by our team. Nothing new for your staff to learn.
Our team is here in Australia.
Main database hosted in Sydney, independently penetration tested, every provider listed at trust.cfive.ai.
Questions dealers ask us.
Every dealership's set up a bit differently. Book a 15-minute demo and we'll walk through yours.
Services book straight into Revolution, Titan DMS and ServiceIQ (formerly Xtime), and sales leads go into Dealer Studio, Autoplay and AMS Pro. That’s only the start. We connect to most dealership systems and build custom integrations too, so if you run something else, just ask.
Yes, any time. If a caller asks for a person, or the AI can tell they’re getting frustrated, it puts them straight through to whoever you choose. If no one picks up or you’re closed, it takes the details and emails them to the right department, so nobody’s chasing a voicemail.
It triages the call to the right person, the same way your receptionist would. If no one’s free or you’re closed, it takes the details and sends them straight to your team, so nobody’s chasing a voicemail.
Most dealers are live in about two weeks. Our team does the setup, you join one onboarding call, and your phone numbers stay the same.
Yes. They land in your DMS just like an online booking, so your usual rules apply. Your advisors can review them if they want to.
That’s your call. Some dealers move their front desk onto other work, some keep them on the customers in the showroom. Either way, your staff shouldn’t need to worry about the phone. The AI takes the repetitive calls, like service bookings and “is my car ready?”.
No. They hate a phone that rings out more. Every call gets picked up, day or night, by a voice that sounds like a person, not a “press 1” menu.
Yes. It introduces itself as your dealership’s AI assistant at the start of every call and lets callers know the call may be recorded. You choose its name and voice. Callers mind a phone that rings out far more than they mind an AI.
Yes. Tell us which languages your customers speak and we’ll set it up.
Our main database is hosted in Sydney. Call audio and transcripts are processed by our voice AI providers in the US. We don’t train AI models on your calls without your consent. We’ve been independently penetration tested, and every provider we use, and where it runs, is listed at trust.cfive.ai.
Every call answered,
day and night.
Book a 15-minute demo. We’ll show you how it works, the real impact, what it means for your staff and how it plugs into your DMS.