2,500 Service Calls a Month, Booked Straight Into Xtime
Brief
Harrison Motoring Group run a busy multi-brand service operation in Melton, VIC. CFive's AI answers their service line, looks the car up, and books the job straight into their Xtime DMS. No message-taking, no re-keying. The overflow and after-hours calls that used to hit voicemail now get answered and booked.
Picture a whole call-centre team on the phones and the calls still getting away. That was Harrison Motoring Group. A family-run dealership group in Melton, west of Melbourne, running a busy multi-brand service operation. Thousands of service calls a month, and even with a dedicated phone team the lines couldn't keep up. Calls dropped to voicemail at peak and after hours, and every one of those is a service job that quietly walks out the door.
So they put a CFive AI on the service line.
She answers the call, looks the car up, finds a slot, and writes the booking straight into Xtime. That last part is the bit most AI can't do. Plenty of tools will take a message and fire off an email. This one completes the booking in the DMS, no note on a pad, no advisor re-keying it later. And it does it across a busy multi-brand workshop, not a single franchise.
The overflow that used to ring out, and the after-hours calls that used to become a voicemail nobody returned, now get answered and booked while the workshop sleeps.
In a recent 30-day window the AI handled around 2,500 service calls across the group. Roughly 400 of those came in after hours, calls that would have been lost before. The team isn't the bottleneck on a booking anymore, and the phones are covered day and night.
