The Problem: The Invisible Cost of Missed Calls

Like most busy dealerships, Mike Carney Toyota knew they were missing calls outside of business hours and when their team was swamped. The problem was, they had no idea how big the opportunity cost was. Every unanswered call was a potential customer, but they were completely invisible.

• A 24/7 World: Customers don't stop looking for car services after 5 PM. By being closed, the dealership was handing high-intent, evening callers directly to their competitors.
• Peak Hour Bottlenecks: During the day, a sudden rush of calls could easily overwhelm the front desk, leading to long hold times or abandoned calls from frustrated customers.
• The Great Unknown: The management team knew this was an issue but had no way to measure it. They were flying blind, unable to capture or even count the number of valuable leads they were losing every single day.

The Fix: A Specialist AI "Safety Net"

CFive AI implemented a specialist AI Receptionist with a unique and powerful role: to act as a safety net, only answering calls made after-hours or that the human team couldn't get to during the day.

• Targeted Call Capture: The AI was configured to ignore regular calls and activate only when a customer would have otherwise hit a voicemail or an endless ring.
• 24/7 Service Booking: Once activated, the AI professionally handled the customer inquiry, and in most cases, booked them directly into an available service appointment slot in real-time.
• Perfect Data Collection: For the first time, the dealership could see exactly how much demand existed outside of their staffed hours, turning an unknown problem into a measured, manageable opportunity.

The Results: A Hidden Stream of Customers Uncovered

The results from the first three weeks were staggering, revealing a massive, untapped source of service appointments.

• 500+ Service Bookings From Previously Lost Calls.
  Translation: In just 30 days, the AI generated a full schedule's worth of appointments exclusively from calls that would have previously been missed, proving the immense value of 24/7 availability.
• 20% of Calls were Service Bookings.
  Translation: The AI successfully converted nearly 1 in 5 of these "missed" calls into a tangible service appointment. This demonstrates the incredibly high intent of after-hours callers and the efficiency of the AI solution.
• 100% After-Hours & Overflow Coverage.
  Translation: Mike Carney Toyota gained complete peace of mind. They now have a permanent solution that captures every single opportunity, ensuring no customer is ever lost to a busy signal or a voicemail box again.